Privacy Policy

Last Updated: June 2026

At Carlson Pet Memorial, we understand that privacy is incredibly important, especially during sensitive times of loss. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, submit a form, or use our services.

1. Information We Collect

We only collect the information necessary to provide you with compassionate, professional care. This may include:

• Personal Contact Information: Your name, phone number, email address, and home address (if utilizing our home pick-up or delivery services).

• Pet Information: Details about your companion, such as their name, weight, and specific service or keepsake requests.

• Payment Information: Payment details are collected securely through our payment processor when finalizing your services. We do not store full credit card numbers on our local systems.

• Website Data: Like most websites, our site (hosted via Google Sites) may collect basic, non-identifying analytical data, such as browser type or pages visited, to help us improve our online experience.

2. How We Use Your Information

We use the information you provide strictly to fulfill our services to you and your pet. This includes:

• Providing accurate, upfront quotes for aquamation services and keepsakes.

• Coordinating logistics, such as transportation from your home or a veterinary clinic.

• Communicating with you regarding the status of your pet's care and the delivery of their remains.

• Applying applicable affiliate or partner discounts if you provide a shelter or veterinary referral code.

3. Information Sharing & Disclosure

We will never sell, rent, or trade your personal information to third parties.

We only share information in the following limited circumstances:

• Service Partners: If you request specialized keepsakes, such as our molecular tribute art, we may share the necessary anonymous physical samples with our specialized laboratory partner to fulfill the request.

• Veterinary Coordination: With your permission, we may communicate with your veterinary clinic to coordinate the safe transport of your pet's remains.

• Legal Requirements: If required by law, we may disclose information to comply with legal processes or regulations.

4. Data Security

We take the security of your information seriously. We implement reasonable physical, digital, and administrative safeguards to protect your personal information against unauthorized access or disclosure. Information submitted through our online quote forms is securely routed directly to our dedicated staff.

5. Your Choices

You have the right to request access to, correction of, or deletion of the personal information we hold about you. If you have any questions or concerns regarding your data, please contact us.

6. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or operational tools. Any updates will be posted directly on this page.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us:

Carlson Pet Memorial

• Phone (24/7): (877) 738-2782

• Text: (512) 713-3940

• Email: cpmemorialservices@outlook.com

• Address: 321 Limestone Terrace, Jarrell, TX 76537